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Support Services Plans

Basic

- Initial Response Time: N/A

- Private Inquire: N/A

- Named Contacts: 1

- Support Channels: Web Ticket

- Any follow up services will be quoted with corresponding man-day

- Per Month

- HKD$10/Month

- HKD$100/Year

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Developer

- Initial Response Time: 5x8, 24 hours

- Private Inquire: Yes

- Named Contacts: 1

- Support Channels: Web Ticket

- Any follow up services will be quoted with corresponding man-day

- Per Month

- HKD$250/Month

- HKD$2,500/Year

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Business

- Initial Response Time: 5x8, 8 hours

- Private Inquire: Yes

- Named Contacts: 2

- Support Channels: Web Ticket and Email

- Any follow up services will be quoted with corresponding man-day

- Per Month

- HKD$2,500/Month

- HKD$25,000/Year

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Enterprise

- Initial Response Time: 7x24, 2 hours

- Private Inquire: Yes

- Named Contacts: 4

- Support Channels: Web Ticket and Email and Phone

- Any follow up services will be quoted with corresponding man-day

- Per Month

- HKD$7,500/Month

- HKD$75,000/Year

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Reserved Man-Day Plans

Value

- Reserved Man-Days: 12

- Pre-paid Man-Days: 10

- Discounted Man-Days: 2

- Pre-paid Man-Days: Convertible as Equivalent Value, Non-Refundable

- Discounted Man-Days: Non-Convertible, Non-Refundable, Entitle after Pre-paid Man-Days

- Per Year

- HK$2,500/Man-Day

- HK$25,000/12 Man-Days

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Deluxe

- Reserved Man-Days: 24

- Pre-paid Man-Days: 19

- Discounted Man-Days: 5

- Pre-paid Man-Days: Convertible as Equivalent Value, Non-Refundable

- Discounted Man-Days: Non-Convertible, Non-Refundable, Entitle after Pre-paid Man-Days

- Per Year

- HK$2,500/Man-Day

- HK$47,500/12 Man-Days

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Premium

- Reserved Man-Days: 48

- Pre-paid Man-Days: 37

- Discounted Man-Days: 11

- Pre-paid Man-Days: Convertible as Equivalent Value, Non-Refundable

- Discounted Man-Days: Non-Convertible, Non-Refundable, Entitle after Pre-paid Man-Days

- Per Year

- HK$2,500/Man-Day

- HK$92,500/12 Man-Days

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